Privacy Policy for ca.ecotanka.shop
Effective Date: 23rd January 2026
At ca.ecotanka.shop, your privacy is important to us. This Privacy Policy explains how ecotanka (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from our website (the “Site”), in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect the following personal information when you interact with our website:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely by third-party payment providers; we do not store full card details)
- Order history and customer support communications
- Device and browsing data (e.g. IP address, browser type, pages viewed)
2. How We Collect Information
We collect information when you:
- Place an order or complete checkout
- Contact customer support
- Create an account or sign up for updates
- Browse or interact with the Site (via cookies and similar technologies)
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you about purchases and delivery
- Provide customer support
- Improve our website, services, and user experience
- Send promotional or informational emails (where permitted and with opt-out options)
We do not use personal information for automated decision-making that produces legal or similarly significant effects.
4. Sharing of Information
We may share your information with trusted third parties that help us operate our business, including:
- Payment processors (such as Stripe, PayPal, or similar providers)
- Shipping and logistics partners
- Website hosting and IT service providers
- Analytics and performance monitoring services
- Government or regulatory authorities when legally required
We do not sell your personal information to third parties.
Some data sharing for advertising or analytics purposes may be considered “sharing” under certain privacy laws. You may have the right to opt out where applicable.
5. Data Storage and Security
Your information is stored on secure systems operated by us or our service providers, which may be located in Canada or other countries.
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, loss, or disclosure.
No method of transmission or storage is 100% secure, but we work to protect your data using industry-standard practices.
6. Your Privacy Rights (Canadian Residents)
Under PIPEDA and applicable provincial laws, you may have the right to:
- Know what personal information we collect and how we use it
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal exceptions)
- Opt out of certain data sharing or targeted advertising practices
- Not be discriminated against for exercising your privacy rights
To submit a request, please contact us using the details below. We may need to verify your identity before fulfilling your request.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functions
- Analyze site performance and usage
- Improve user experience
You can control cookies through your browser settings. Disabling certain cookies may affect how the Site functions.
8. Email Communications
We may send order-related messages and promotional emails where permitted by law.
You can unsubscribe from marketing emails at any time using the link provided in the email. Transactional emails related to orders and account activity will still be sent as necessary.
9. Children's Privacy
This Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
Updates take effect when posted on this Site. Continued use of the Site after updates means you accept the revised policy.
11. Contact Us
If you have any questions or concerns about this policy, or wish to exercise your privacy rights, contact:
ecotanka Canada
Support portal: help.ecotanka.com